GENERAL QUESTIONS
Q: What type of clothing is best to wear for a Pilates session?
A: Comfortable, close-fitting clothing that will stay close to your body as you move, such
as leggings and elasticized materials are best, similar to what you might wear in a pilates
class. If you prefer shorts, best to have biker-type shorts either alone or underneath a
looser pair.
Q: What do I wear on my feet?
A: You need to have a good connection with your feet without slipping. Barefoot is fine,
or grippy socks that are tight to your feet with plenty of ‘grippies’ on the bottom. For
the TRX class, you want to wear sneakers with a low heel. You may bring them with you,
so they are ‘clean’ for class. This will keep less dirt on the carpet and on the BOSU’s and
is very appreciated!
Q: What should I bring with me?
A: For the Classical Mat classes, feel free to bring your own mat. We recommend one
that is a bit thicker than a yoga mat. However, if you do not have a mat, you are
welcome to use one at the Studio. There is no fee for using a mat.
You may wish to bring a water bottle to stay hydrated. Please use water bottles that
have a tight-fitting closure, so they do not spill when tipped.
Q: Do I need a towel?
A: Generally, you do not perspire a great deal in Pilates, however, occasionally you
might. If you tend to get very warm, then a small absorbent towel is recommended.
Q: How long is each session?
A: All sessions are listed as one hour, whether it be a group class or a private on the
apparatus. We do our best to start on time so please do your best to be prompt. If you
are early for your class or session, you may wait in the sitting area outside the studio
door. If you are more than 10 minutes late for class, we recommend re-scheduling as
this is disruptive to the other class members once we have started flowing.
Please leave an extra 10 minutes or so at the end of your class or session. If you need to
be out exactly on the hour, tell your instructor. Occasionally, classes may run a little
longer than the hour so if you can plan for the extra time that would be wonderful!
Q: Should I come to my session if I am feeling fatigue, discomfort, or if I am experiencing
some other issue?
A: Please contact your instructor prior to your session if you are feeling any of the above
before choosing to cancel. Many times, your session will help to alleviate any
discomforts or fatigue you are experiencing. It is best to ask your instructor for advice in
such situations to discern whether or not to come in for your session.
CLASS PACKS & MEMBERSHIPS
How do I use my Membership?
Members input their membership account email address in the “Redeem Coupon or Package” box during the class signup process.
If I am unable to redeem the full value of my Class Pack before the expiration period do my credits roll over?
Credits do not roll over. If timeliness is a concern consider a Membership for more options and flexibility.
In PERSON CLASSES
How do I register for an “In-Person Class”?
To register for an “In-Person Class” please visit: https://www.cardenconnect.com/in-person-classes
CANCELLATION & REFUND POLICIES
What is the cancellation Policy for “In-Person Classes”?
Cancellation Policy for 24 or more hours before the class: Customers can cancel an “In-Person Class” outside of 24 hours before the class and receive a full refund. Customers can also reschedule during the time period with no penalty for another “In-Person Class” at the same value as the originally scheduled class.
Cancellation Policy for 24-12 hours before the class: Customers who cancel between 12-24 hours of the class will receive a coupon code with the equivalent value of the initially scheduled class to use on either an “In-Person Class” or "Virtual Class”.
Cancellation within 12-0 Hours before the class: Due to the popular demand and limited capacity of “In-Person Classes” customers who cancel within 12 hours of the scheduled class will not receive a refund.
What is the cancellation Policy for Workshops?
Cancellation Policy for 48 or more hours before the workshop: Customers can cancel outside of 48 hours before the workshop and receive a full refund.
Cancellation Policy for 48-24 hours before the Workshop: Customers who cancel between 48-24 hours of the Workshop will receive a coupon code with the equivalent value of the initially scheduled Workshop to use on any available Workshop, “In-Person Class” or Virtual Class.
Cancellation within 24 hours before the Workshop: Due to the limited capacity of Workshops, customers who cancel within 24 hours of the scheduled Workshop will not receive a refund. *All customers who have registered for a Workshop and do not cancel will receive a recording that is available for 48 hours after the workshop is over.
Members may cancel their membership at anytime. To pause or cancel your membership, visit your account settings. Your changes will be applied to your next payment period. For more information visit - www.cardenconnect.com/terms-of-use
How do I cancel my Membership?
Members may cancel their membership at anytime. To pause or cancel your membership, visit your account settings. Your changes will be applied to your next payment period. Members that have created an account can find the login button on the “Schedule A Class” page. In the top right corner look for Log In. Once logged in customer can see their membership and cancel it there. Once logged in click on “View Products/Packages<<“
